Frequently Asked Questions

The internet is filled with an overwhelming amount of information that is hard for new businesses and experienced ones to understand. This page was set up to ease that confusion.

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Get direct access to the team via phone, email or live chat.

If the answers you’re looking for isn’t provided in this FAQ, know that there are other ways to get in touch with us to obtain the information you need. First, you can contact us through the phone and have a representative answer any query you might have. You can also send us an email, and we’ll get back to you the information you seek. Lastly, we have a support ticket you can use if the other methods in case you find it difficult to reach us through the other options mentioned here.

What prices are our services?

You can find detailed information on our standard rates by visiting the Pricing page. For services that require a custom approach, please feel free to contact us directly. We’re happy to provide more specific information based on your unique requirements.

What is our refund policy?

We are committed to meeting our agreed deadlines and take full responsibility in the rare event that we are unable to deliver as promised. In such cases, we have a policy in place to address the situation fairly, which may include appropriate refunds or compensations.

What payment methods do we accept?

For your convenience, we offer a variety of payment options. We accept payments through PayPal and Stripe, providing secure and versatile online transaction methods. Additionally, for our local clients, we also accept cash payments. Choose the option that works best for you.

What delivery options do we offer?

Our comprehensive delivery system is designed for your convenience. We utilise a custom project management system accessible at hub.vertigostudio.co. This platform serves as a one-stop solution for all project updates, including email notifications and milestone tracking, ensuring you are always informed about the progress of your project in real-time.

What support options are available?

To ensure you receive prompt and efficient assistance, we offer multiple support channels. You can reach us through our dedicated ticket system for detailed and trackable queries. Additionally, we are available via email for general inquiries and phone support for immediate assistance. Our goal is to make sure you always have access to the help you need, in the way that suits you best.

What additional services are available?

Alongside our core digital marketing offerings, we provide a range of additional services to further enhance your business presence. These include comprehensive branding solutions, offline marketing strategies, and the development of a robust virtual identity. Each of these services is designed to complement and amplify your overall marketing efforts, providing a holistic approach to growing your brand.

Who are our partners?

We’re proud to partner with industry leaders to bring you top-tier solutions. Our partnerships include renowned domain registrars like Namecheap and Namesilo, leading hosting providers such as SiteGround, WP Engine, and Guru, as well as esteemed software tools like SE Ranking and Ahrefs. Each partnership is chosen with the aim of enhancing the quality and range of services we offer to you, ensuring we deliver only the best in every aspect of our work.

What languages do we offer support in?

Our customer support is primarily provided in English. We are dedicated to delivering clear and effective communication to ensure all your queries and needs are addressed efficiently in English.